Microsoft Copilot, deployed properly.

The difference between a Copilot rollout that delivers eleven hours back per user per month and one that surfaces salary spreadsheets to the wrong people is governance. We do governance.

The scope

What our AI and Copilot work includes.

A full Microsoft AI practice covering both the standard Copilot rollout and the deeper Copilot Studio agent build work.

Microsoft 365 Copilot governance and readiness assessment
Copilot licence configuration, scope, and rollout planning
Pre-built prompt libraries tailored to each function (sales, HR, finance, legal, ops)
Hands-on training across Outlook, Teams, Word, Excel, PowerPoint, OneNote
Custom Copilot Studio agents (internal helpdesks, HR bots, sales qualifiers, customer support, knowledge bases)
Agent integration with Power Automate for action-taking
Agent deployment into Microsoft Teams with role-based access
Sensitivity labels and Purview integration so AI does not leak what it should not
Adoption measurement and quarterly optimisation

How it tends to land.

Accelerator route.

Copilot Readiness Assessment, Copilot Starter Pack, Copilot Studio Custom Agent.

See AI accelerators

Custom project route.

Enterprise-wide AI strategy, multi-agent build, sector-specific AI applications.

Talk to a founder
Where it goes wrong

Why most Copilot rollouts fail.

1
Licences without governance.
People get the licence, find Copilot does nothing useful by default, and stop using it within two weeks. Adoption fails not because the technology fails but because nobody invested in the configuration.
2
Oversharing risks unaddressed.
Copilot surfaces what the user can already see. In most tenants that is too much. Without a permissions audit first, the rollout creates a HR or compliance problem within months.
3
No prompt library.
Copilot in Word is useless until someone has shown the team five prompts that actually save them time. Most rollouts skip this step.
4
No measurement.
Copilot is sold on productivity gains nobody is tracking. Without a measurement plan and a quarterly optimisation conversation, the firm cannot tell whether the licence is paying back.

Microsoft Copilot or Claude?

A question more of our clients are asking. Microsoft 365 Copilot is the productivity assistant inside Word, Outlook, Teams, and Excel. Claude, available on Microsoft's own cloud, is increasingly strong for analysis, reasoning, and custom agent work, and now integrates with Microsoft 365. For most mid-market firms the answer is not one or the other; it is the right tool for each job, governed together. We are a Microsoft consultancy first, and we are vendor-honest about where each platform fits. If you are weighing the two, the free consultation sorts it out.

Relevant AI and Copilot accelerators.

Accelerator

Copilot Readiness Assessment

Know exactly what Copilot will see, and what to fix, before any licence is bought.

£4,800–£7,600
14 days
View
Accelerator

Copilot Starter Pack

Microsoft 365 Copilot deployed properly in three to four weeks. Adoption that lasts.

£3,500–£8,500
3 to 4 weeks
View
Accelerator

Copilot Studio Agent

A custom Copilot Studio agent grounded in your data, governed end-to-end.

£12,500–£22,000
6 weeks
View

AI and Copilot questions.

Should we buy Microsoft 365 Copilot or build a custom agent first?
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It depends on what you are trying to do. M365 Copilot is the productivity tool inside Word, Excel, Teams, and Outlook. A Copilot Studio agent is a custom AI assistant for a specific business process (HR helpdesk, sales qualifier, knowledge base). Most firms benefit from both eventually; for many, a single well-built custom agent delivers more measurable ROI than a wide Copilot rollout because the use case is specific.

How much does Microsoft 365 Copilot cost?
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At time of writing, £24.70 per user per month on annual commitment in the UK, plus the underlying M365 licence (E3, E5, or Business Premium). Add Cloudbliss deployment from the Copilot Starter Pack price band, plus your training investment.

What kind of custom agents have you built?
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Internal IT helpdesk agents in Teams, HR policy and benefits Q&A agents, sales qualification bots, knowledge base agents that answer questions over a SharePoint document library, induction agents for new starters. The pattern is similar: define the highest-value use case, set up the knowledge sources, wire it through Power Automate for any action-taking, deploy into Teams, train the users.

How long before we see ROI on Copilot?
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For M365 Copilot, three to six months. The early users save time immediately; the rollout pays back when ten to forty percent of the workforce is using it regularly. For custom Copilot Studio agents, ROI tends to land faster (one to three months) because the use case is narrower and the productivity gain is more measurable.

Is Copilot safe for regulated industries?
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It can be, with proper preparation. The Copilot Readiness Assessment covers regulated industry considerations. We have deployed Copilot governance for financial services, legal, and healthcare firms with appropriate sensitivity labels, retention policies, and Purview integration.