Microsoft 365 for
multi-site retail.
Store opening templates that get a new site live in days. Mobile apps that work in your back office and on the shopfloor. Sales and stock dashboards your senior team reads on a phone. Loyalty integrations and marketing content drafting at the pace retail actually moves at.
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What we build for
UK retailers.
Retail moves fast. New ranges, new stores, new campaigns, new staff. The Microsoft work reflects that pace.
Store opening and refit templates
A new store opening or refit is a repeated project; most retailers run them on email and PowerPoint anyway. Templated project workspaces on SharePoint and Teams with the checklists, document libraries, approval workflows, and dashboards. Every opening uses the template; learnings feed back into it.
Mobile apps for floor staff and back office
Power Apps for workflows that take floor staff away from selling: stock counts, range changes, planogram compliance, mark-down management, click-and-collect operations, returns processing. Built to work on handhelds and tablets your staff actually carry.
Sales, stock, and operational dashboards
Power BI dashboards combining POS data, stock data, staff data, footfall, and online channel data into a coherent operational view. Daily flash for merchandising. Weekly review for regional managers. Monthly board pack. Always the same numbers.
Loyalty integration and customer marketing
Most retailers run a dedicated loyalty platform (Marigold, LoyaltyLion, Antavo, Klaviyo). Our work is the surround: marketing content drafting with Copilot, campaign approval workflows, customer service workflows, integration between customer data layer and operational systems.
The standards and regulators that
shape this work.
PCI DSS (retail)
We work with the POS provider rather than handling card data ourselves; we make sure surrounding workflows do not compromise PCI scope.
GDPR-enhanced
Customer data with proper retention discipline for marketing consent and the right-to-be-forgotten workflow.
Consumer Rights Act
Returns and refunds workflow design that respects the statutory rights.
Trading Standards
Product labelling, pricing, and promotional accuracy considerations.
Age-restricted goods
Where operations include alcohol, tobacco, knives, fireworks — sale point, verification, and audit workflows.
Modern Slavery + sustainability
Supply chain transparency, SECR / CSRD reporting, developing UK Sustainability Reporting Standards.
Fixed-price packs that
fit this sector.
The Cloudbliss services that
fit this sector.
Our POS data was locked in supplier dashboards we couldn't customise. Cloudbliss pulled it into Power BI in two weeks and gave us the reports we'd been begging for.
Things sector leaders
actually ask.
Yes, all of them. Power Automate has direct connectors for Shopify and Salesforce Commerce. For Magento and BigCommerce we use API integration via Azure Functions or REST connectors. The integration patterns we use most often: order data from e-commerce to warehouse or dashboards, customer data syncing between platforms, marketing trigger workflows, inventory reconciliation.
It is the right answer for some retailers and not for others. For retailers already deeply on the Microsoft stack with substantial omnichannel ambition and the budget to support a Dynamics implementation, it is a strong choice. For retailers with simpler needs, lighter-weight platforms (Shopify Plus, Lightspeed Retail) are usually a better fit. We do not implement Dynamics 365 Commerce ourselves; we partner with specialists where it is right.
We do not sell hardware directly. We are vendor-neutral on the kit. The Microsoft 365 work supports the standard retail hardware patterns. We help you understand which hardware integrates cleanly with the Microsoft estate and which does not.
Partly. The Power BI dashboards, marketing workflows, customer service workflows, and Copilot work all apply. The store opening templates, mobile floor staff apps, and in-store operational workflows do not. We are happy to scope an online-retail-specific engagement.
Yes, and this is one of the highest-ROI Copilot use cases in retail. Copilot drafts the product description from supplier data and your brand guidelines, marketing reviews and refines, the cycle takes 20% of the time it used to. The Copilot Starter Pack covers the rollout including the prompt library tuned to retail content and the governance considerations.