Fixed-price delivery, commercially clear from the start
Support that is priced to deliver
Our support plans are built around realistic staffing, explicit service levels and clear ownership — not loaded promises designed to get you over the line.
Cloudbliss Foundation
For 20–50 user firms that want someone looking after their Microsoft.
£45 /user/month
Minimum: From 20 users · £900/month base
What's included:
UK business-hours helpdesk (Mon–Fri, 08:00–18:00) via shared mailbox + Teams channel
1.5 hours of support per user per year
P1 response in 4 hours · P2 next business day · P3 in 3 business days
Monthly M365 health check + written status report
Named delivery owner
Most Popular
Cloudbliss Advance
For 40–150 user firms running Power Platform apps in production.
£70 /user/month
Minimum: From 40 users · £2,800/month base
Everything in Foundation, plus:
3 hours of support per user per year
Faster response: P1 in 2 hours · P2 in 4 hours · P3 next business day
Extended hours · Mon–Fri, 07:00–19:00
1 Power Platform app maintained — updates, fixes, minor UX
Purview, DLP and sensitivity-label governance
Quarterly Roadmap Review included (worth £395/qtr standalone)
Cloudbliss Enterprise
For regulated mid-market firms running Copilot, custom agents and multiple apps.
£110 /user/month
Minimum: From 80 users · £8,800/month base
Everything in Advance, plus:
5 hours of support per user per year · P1 response in 1 hour
Extended hours · Mon–Sat, 06:00–22:00
Up to 3 Power Platform apps + 1 Copilot Studio agent maintained
Dedicated delivery owner who knows your environment
Monthly 60-minute founder strategy call + half-yearly executive workshop on-site
CSP licence management included · Cyber Essentials advisory · founder escalation for P1
Core tiers cover the operating baseline. Add-ons let you shape governance, coverage and specialist support around your environment.
Frequently Asked Questions
Every accelerator is configured to your tenant, your branding, your workflows — not deployed as-is. The "accelerator" part is the proven foundation, not a forced template. If the discovery call surfaces something genuinely unusual, we'll tell you up front whether to extend the accelerator or build custom.
The price covers scoping, configuration, deployment, testing, training and 30 days of support. Microsoft licences (where required) are separate. Major customisations beyond the published scope are quoted separately, before any work starts.
Yes. Most clients do. Extensions are quoted as small fixed-scope add-ons, or rolled into a Cloudbliss managed support plan if you want ongoing iteration.
You do. Every accelerator is deployed into your tenant, on your licences, owned by your business. No vendor lock-in. If you walk away from Cloudbliss tomorrow, the accelerator stays yours.
Yes. Fixed-price means fixed-price — if we go over scope due to our own underestimation, that's our cost, not yours. Every accelerator includes 30 days of post-go-live support, so if something needs adjusting after launch, we handle it.